My job title says IT Support. My job description says fix whatever's broken. But the version of me that shows up to work has a different agenda. I'm there to make sure it never breaks the same way twice.

Over the past few years I've worked across the full endpoint stack: imaging machines with WDS and MDT, managing hundreds of devices through Intune and SCCM, writing PowerShell scripts that handle what used to take a technician an hour, and building Python tools that audit, report, and alert so the team always knows what's happening across the fleet.

I'm at the point where the support desk has taught me exactly what goes wrong. Now I want to apply that pattern knowledge at the engineering level: designing deployments, owning MDM strategy, and automating the entire device lifecycle from zero-touch provisioning to retirement.